Last updated: 04/04/2026
- General
By accessing and using this website, you agree to these Terms and Conditions.
We reserve the right to update or change these terms at any time.
- Products and Orders
All products are subject to availability.
We reserve the right to:
-Refuse or cancel any order
-Limit quantities
-Change product details or pricing without notice
- Payments
All payments are processed through third-party providers.
We do not store full payment information.
Refunds will be issued only after the product has been returned and inspected.
- Shipping
Orders are processed within a reasonable timeframe.
Delivery times may vary depending on location and external factors.
We are not responsible for delays caused by shipping carriers or customs.
- Returns and Refunds
We accept returns under the following conditions:
The customer must request a return within 5 days of receiving the order
The item must be unused and in its original condition
Return shipping costs are the responsibility of the customer.
The product must have intact, unopened packaging and must not have been used or tested.
We do not cover return shipping fees under any circumstances.
Refunds will be issued after the returned item is received and inspected.
Shipping costs are non-refundable.
- Order Issues
If you receive a damaged or incorrect item, please contact us within 4 days.
We will review each case individually.
- Liability
We are not liable for:
-Indirect or incidental damages
-Losses resulting from the use of our products
Use of products is at your own responsibility.
- Privacy
Your use of the website is also governed by our Privacy Policy.
- Contact
For any questions, contact:
Email: support@balkan-prohealth.com